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Privacy Policy

Effective Date: January 1, 2025 Last Updated: January 1, 2025

This Privacy Policy describes how Zaptra ("we," "us," or "our") collects, uses, processes, and protects your personal information when you use our WhatsApp Business automation platform and related services (the "Service"). This policy is designed to comply with applicable Indian data protection laws, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, business address
  • Account Information: Username, password, profile information
  • Business Information: Company name, business type, industry details
  • Communication Data: WhatsApp messages, chat logs, contact lists
  • Technical Information: IP address, browser type, device information, usage patterns
  • Payment Information: Billing address, payment method details (processed securely through third-party payment processors)

1.2 Sensitive Personal Data

We may collect sensitive personal data including:

  • Financial information related to billing and payments
  • Communication content and metadata
  • Business contact databases

1.3 Automatically Collected Information

  • Cookies and similar tracking technologies
  • Log files and usage analytics
  • Device and browser information
  • Location data (if permitted)

2. How We Use Your Information

We use your personal information for the following purposes:

  • Service Provision: To provide, maintain, and improve our WhatsApp automation services
  • Account Management: To create and manage your account, authenticate users
  • Communication: To send service-related notifications, updates, and support responses
  • Business Operations: To process payments, generate invoices, and maintain business records
  • Analytics: To analyze usage patterns and improve our services
  • Legal Compliance: To comply with applicable laws and regulations
  • Security: To protect against fraud, unauthorized access, and security threats

3. Legal Basis for Processing

Under Indian law, we process your personal information based on:

  • Consent: Where you have provided explicit consent
  • Contract Performance: To fulfill our contractual obligations
  • Legitimate Interest: For business operations and service improvement
  • Legal Obligation: To comply with applicable laws and regulations

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in:

  • Payment processing
  • Cloud hosting and data storage
  • Analytics and performance monitoring
  • Customer support services
  • Email and communication services

4.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4.3 Legal Requirements

We may disclose your information when required by law, court order, or government request, or to protect our rights, property, or safety.

4.4 WhatsApp Integration

As our service integrates with WhatsApp Business API, certain data may be shared with Meta (WhatsApp) in accordance with their terms and privacy policies.

5. Data Storage and Security

5.1 Data Location

Your data is primarily stored on secure servers located in India. Some data may be processed or stored internationally by our trusted service providers who maintain adequate data protection standards.

5.2 Security Measures

We implement industry-standard security measures including:

  • Encryption of data in transit and at rest
  • Regular security audits and assessments
  • Access controls and authentication mechanisms
  • Employee training on data protection
  • Incident response procedures

5.3 Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specific retention periods include:

  • Account information: Until account deletion plus 3 years
  • Communication data: 2 years from last activity
  • Payment records: 7 years as required by Indian law
  • Analytics data: 2 years in aggregated form

6. Your Rights and Choices

Under Indian data protection laws, you have the following rights:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Portability: Request transfer of your data in a structured format
  • Withdrawal of Consent: Withdraw consent for processing (where applicable)
  • Objection: Object to processing based on legitimate interests

To exercise these rights, please contact us at privacy@zaptra.in

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze website usage and performance
  • Provide personalized content and advertisements
  • Ensure security and prevent fraud

You can control cookie settings through your browser preferences.

8. International Data Transfers

When we transfer data outside India, we ensure adequate protection through:

  • Standard contractual clauses
  • Adequacy decisions by relevant authorities
  • Certification schemes and codes of conduct
  • Explicit consent where required

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware of such collection, we will take steps to delete the information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes through:

  • Email notification to your registered email address
  • Prominent notice on our website
  • In-app notifications

Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Grievance Redressal

If you have any concerns or complaints regarding our privacy practices, please contact our Grievance Officer:

Email: Support@zaptra.in Phone: 9948000364

We will acknowledge your complaint within 24 hours and resolve it within 30 days.

12. Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in [City], India.

13. Contact Information

For any questions about this Privacy Policy or our data practices, please contact us:

Email: Support@zaptra.in Phone: 9948000364

This Privacy Policy is designed to comply with Indian data protection laws. For the most current version, please visit our website.